I keep running into the word Ping lately – so I have pulled them all together here – if you have others let me know. My first is ping.fm .  Try it to consolidate your social media posting – I don’t use it to blog to my website but I do use it to send out [...]

Great article this morning from Mashable in summary it says: 1) Determine if the compliant or attack is valid or has roots in truth.  Respond promptly to right any wrong and do so in a professional and compassionate manner. 2) Have a response policy in place so you can respond quickly - don’t let negative posts of any kind fester – [...]

Okay I am a fan of Avinash Kaushik’s work.  He has a fabulous post today about doing Heuristics Evaluations for your website.  It’s a long post, lovingly written and entertaining.  But for those of you who want to short, sweet version here it is in a nutshell. 1. Write down what you want your customer [...]

Insightful article on using social media for small business – check out Six Key Benefits for the complete article.